Meter Reading

STEP 1   Locate your meter box, generally found towards the front of a property, near the street. Look for a black plastic with a black plastic lid, most will be labeled "water meter" as well. Carefully open the lid by hand or use a large screwdriver.

STEP 2   Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest thousand gallons used during a billing period. Compare that reading to what your bill states as your current or present reading. 

If you are unable to view your meter due to the meter being buried, contact our office to have the meter box cleaned out. 

STEP 3   Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. The best way to check for a leak at the property is by insuring that you have nothing running in the house such as a dishwasher or washing machine. After verifying all is off, check the water meter to see if there is any movement on the leak indicator, if there is movement on the leak indicator or if the dial is spinning, this indicate there water registering through the meter and a possible house line leak. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.

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